"AWAITING REFUND AFTER 23 DAYS"

A review of Game Retail Ltd by SHARON OWEN written on Thursday 11th of January 2024

I RETURNED AN ORDER WHICH WAS NO LONGER REQUIRED AND AS IT WAS A HEAVY ITEM I SOUGHT ADVICE VIA CS@HELP.GAME.CO.UK WHO CONFIRMED I COULD RETUTN THE ITEM VIA COURIER.

I RETURNED VIA DPD AND RECEIVED CONFIRMATION THAT MY PARCEL WAS DELIVERED AND RECEIVED BY GAME RETURNS ON 19 DEC 2023.

DESPITE SEVERAL CONTACT ATTEMPTS I HAVE YET TO RECEIVE MY REFUND.

FIRST I WAS TOLD I WOULD HEAR AFTER 14 DAYS - I ALLOWED FOR THE BUSY CHRISTMAS PERIOD SO DIDNT CONTACT AGAIN UNIL A FEW DAYS LATER AND WAS TOLD I WOULD HEAR BACK WITHIN 48-72 HOURS.

STILL I AM HAVING TO CHASE FOR MY REFUND AND HAVE RECEIVED NO CONFIRMATION FROM GAME AS TO WHEN IT WILL BE PROCESSED.

A VERY UNHAPPY CUSTOMER!

DOES ANYONE HAVE A PHONE NUMBER FOR GAME WHICH I CAN CALL PLEASE? I AM UNABLE TO FIND ONE VIA AN INTERNET SEARCH.

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