Home > Businesses > Alpha Cars > Reviews of Alpha Cars > Review

"The lady dispatcher is rude"

A review of Alpha Cars by Badly treated customer written on Tuesday 19th of February 2019

Advertisements

One of the lady dispatchers is very rude. I asked to speak to a Manager and she won’t put me throughout a Manager or a more reasonable person and she claimed to be the Manager. I told her I have been taking their taxi to the same destination over a period of time and including recently yet she was was going to charge me 50% above the normal cost of the taxi for the same journey. She was saying the location was elsewhere based on what she typed in and I was telling her the locating she was quoting was wrong yet she refused to consult with any of her colleagues instead she proceeded to warn me about the way I was speaking to her. Alpha cars has a poster in their office saying the customer is always right but the lady does not share their philosophy. I really dislike dealing with people who have no sense of customer service.

Alpha car drivers are nice but some of the deatchers are plain rud and really have no sense of customer service. I do not know why the council allowed alpha cars to swallow up all other taxi services in Basingstoke. It has gotten into their heads that they no longer care about customer service. I hope the owner(s) of alpha taxis read this and do something about it..

Agree? Disagree? Add your own review of Alpha Cars

Did you find this review inappropriate or offensive?

More Alpha Cars Reviews

Now showing reviews 1-5 of 27

View all 27 reviews »

  • Booked a taxi at 16:50 today to he told it would be 10 Minutes, sadly it was over half an hour, Offi...
  • Brilliant service from jav by Terri Patrick
    Excellent service this morning from jav very friendly and had a nice chat. Use alpha cars often and ...
  • Love Alpha cars by Fran Ralph
    Stayed in Basingstoke, visiting from Australia. Love Alpha cars reliability and all of the drivers w...
  • Very very happy by Vicki
    Jav was a brilliant taxi driver very friendly and always on time. Enjoyed my journey Will only ph...
  • Outstanding service!!! by Christine Salter
    My first time using Alpha Cars and it was certainly worth it! The lady who took my phone booking wa...

View all Alpha Cars reviews

Advertisements

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Alpha Cars, and are merely third party opinions. Basingstoke.co.uk accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.

Alpha Cars

Map showing Alpha Cars on Mark Lane