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"Too many problems"

A review of Optiplan by Dr_P written on Wednesday 9th of December 2015


The designer ignored the specification for our freezer, charged extra to sort it out and complained to my wife about my negotiating tactics. The designer also got it wrong about how the extractor would install, leaving us with something we think is unsightly. We ordered a microwave grill but the model number specified had no grill - fortunately they realised they had to sort that one out. They also forgot we were having a glass splashback which delayed job the completion by over two weeks.

The builders they used for the prep work and decorating (Jenkins and Falvey) were very messy. They never used dust sheets and we ended up having to put down towels to protect our carpet. Their boss said he'd be round every day but we never saw him and he said we wouldn't have to pay a penny until it was all finished but then billed us 50% 2 days into the job!

The end result is fine (except for the extractor), but if I had known how it would go I would never have used them. Note that they want all their money before they even deliver the stuff, and ask yourself why that might be. Do they fear they may routinely be giving customers ample grounds to withhold some of the money?.

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