I telephoned to ask about a parcel which did not arrive I also had no card to say it had been delivered. Because the parcel was over 3 weeks it had been sent back to the sender, Before I could ask what I could do and if there was a record of the delivery being made, and why a card had not been left. The rude unhelpful person just put the phone down on me I had not even raised my voice. ROYAL MAIL Train your staff in CUSTOMER SERVICE .
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